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Refund Policy

At Kayisi Exotic Dreadlocks Extensions & Hair Braiding Brisbane (Kayisi), we are committed to providing professional, quality hair services and ensuring every client is satisfied with their experience.

Because our services are personalised and completed specifically for each client, we encourage all clients to inspect their hair and raise any concerns with our team before leaving the salon.

If You Are Unhappy With Your Hair

If you are not satisfied with your service, please speak with us before leaving the salon or as soon as possible after your appointment.
 

Where appropriate, we will work with you to correct or redo the service at no additional cost.
 

We want the opportunity to understand the concern and resolve it fairly before a refund is considered.

Refund Requests

For service concerns that are not covered by your rights under the Australian Consumer Law:
 

Refund requests must be made within 24 hours of the service.
 

Where a refund is approved under this policy, a 50% refund of the service fee will be provided.
 

After 24 hours, refunds or store credit will generally not be available under this policy.

This policy does not affect any rights you may have under the Australian Consumer Law.
 

 Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
 

For major failures with a service, you may have the right to cancel the service and receive a refund for the unused portion, or compensation for a reduction in value.
 

Where a service failure is not a major failure, Kayisi may be entitled to rectify the issue within a reasonable time.
 

Nothing in this policy is intended to remove, restrict or replace your rights under Australian Consumer Law. (ACCC)

 Change of Mind

Refunds are not provided simply because a client changes their mind, does not like the chosen style after completion, or decides they no longer want the service, provided the service was supplied as agreed and there is no issue covered by Australian Consumer Law.
 

Our customers are encouraged to clearly discuss their preferred hairstyle, length, colour, extensions and other requirements with our team before the service begins.

Client-Supplied Hair or Extensions

Where a client supplies their own hair or extensions, Kayisi is not responsible for defects, quality issues, incorrect quantities or characteristics of hair supplied by the client.
 

Clients are responsible for ensuring they provide suitable hair or extensions for the requested service.

Products Purchased From Kayisi

Products purchased from Kayisi must be returned or raised as an issue as soon as possible if there is a problem.
 

Faulty or defective products will be handled in accordance with the Australian Consumer Law.
 

Change-of-mind returns are subject to Kayisi's discretion and the condition of the product.

Need an after-hours appointment?

After-hours bookings may be available upon request and are subject to additional charges. Please contact us to enquire about availability. After-hours appointments require upfront payment.

How to Raise a Concern

To raise a service concern, please contact Kayisi directly with:
 

  1. Your name
     

  2. Appointment date
     

  3. Service received
     

  4. A brief description of the concern
     

  5. Photos where relevant
     

We will review the matter and contact you regarding the appropriate resolution.
 

Our preference is always to resolve concerns professionally and directly with the client.
 

Thank you for choosing Kayisi Exotic Dreadlocks Extension & Hair Braiding Brisbane.

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